In this episode of The Manage Your Message Podcast, host Jim Karrh speaks with a longtime friend who made a radical career change to start a very interesting business. Her entrepreneurial story carries tips and inspiration, especially for anyone making a big change that necessitates a new message. Andie Cohen-Healy spent many years in Chicago…
Continue reading 34: Andie Cohen-Healy: A Fine Feathered Business
In this episode of The Manage Your Message Podcast, host Jim Karrh shares a recent experience as a guest on the International Bottled Water Association’s “H2O In the Know” podcast. The questions Jim addressed are relevant to any “high-touch” business that needs to make the most of customer interactions—from the sales team or call center…
Continue reading 33: Jim as Guest: Everyday Business Conversations
This episode of The Manage Your Message Podcast features an interview with David Avrin, author of the book Why Customers Leave (And How to Win Them Back). David Avrin is known for speaking to business owners and executives, HR leaders, and entrepreneurs about customer experience and marketing. David felt that he was successful in attracting…
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Mark Schaefer—a consultant, speaker, and multi-bestselling author. Mark is also co-host of the popular podcast The Marketing Companion, and author of the new book Marketing Rebellion: The Most Human Company Wins. Jim and Mark started with a question on the genesis…
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Chris Duke, founder and owner of Anna’s Gourmet Goodies. Chris’s business story is so real and compelling that Jim included it in his upcoming book, The Science of Customer Connections: Manage Your Message to Grow Your Business. Chris did not set…
Continue reading 30: Chris Duke: The Practical Value of Storytelling
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Shelly Loftin, Senior Vice President for Retail Banking, Payments, and Lending at the American Bankers Association. Shelly is a rising star in the banking world; she began working in community banks at age 15. Over time she rose through the ranks…
Continue reading 29: Shelly Loftin: The New Message of Retail Banking
In this episode of The Manage Your Message Podcast host Jim Karrh speaks with Jillian Grennan, assistant professor of finance at Duke University’s Fuqua School of Business. Jillian is on the leading edge of research on how corporate culture affects the everyday workings of the business—as well as its marketplace value. Before going into research…
Continue reading 28: Jillian Grennan: The Financial Value of Culture
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with therapist and entrepreneur Ken Clark, owner of Chenal Family Therapy with 15 locations across Arkansas. We had a great conversation including ways to go beyond “work-life balance” and transfer skills from our work lives to outside-of-work lives and vice versa. Ken…
Continue reading 27: Ken Clark: Mental Health for Effective Business Leaders
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Jennifer Fondrevay. Jennifer is the Founder of Day1 Ready, a merger and acquisitions consultancy that works with leaders to accelerate productivity throughout the process. She wrote her book Now What? A Playbook for Thriving Through M&A to help both executives and…
Continue reading 26: Jennifer Fondrevay: Surviving and Thriving Through M&A
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Nick Kalm, founder and president of Reputation Partners. Nick is recognized as one of the top public relations experts in the US. Beyond Nick’s long experience in PR—including corporate and large agency work, before he started his own firm—there was…