Episode 3: Chip Massey: High-Stakes Conversation Tips from a Hostage Negotiator (Part II)
In this episode of The Manage Your Message Podcast, host Jim Karrh continues his conversation about a very important topic for anyone with important customer or client relationships: navigating high-stakes conversations. This is a continuation of Jim’s discussion with former FBI hostage and crisis negotiator Chip Massey who speaks about the keys to de-escalating tough…