On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Todd Caponi – an award-winning sales leader, a self-described nerd for sales methodology and decision science, and the author of The Transparency Sale. Todd is also the former Chief Revenue Officer of PowerReviews, which during his tenure was the fastest-growing tech…
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Karen Walker—an executive coach, consultant, speaker, and author of a new book No Dumbing Down: A No-Nonsense Guide for CEOs on Organization Growth. Karen has a great perspective on what it takes inside an organization in order to support external growth….
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Sara Canaday, author of the new book Leadership Unchained: Defy Conventional Wisdom for Breakthrough Performance. Sara is also a keynote speaker and LinkedIn Learning instructor. She didn’t start out that way—like many of us, Sara came to see her distinctive skills…
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with author, keynote speaker, and consultant David Nour. David has an amazing personal story – coming to the US from Iran as a teenager, not knowing anyone, and not even knowing English. That experience led him to see relationships and community in…
Continue reading 35: David Nour: The Economic Value of Relationships
In this episode of The Manage Your Message Podcast, host Jim Karrh speaks with a longtime friend who made a radical career change to start a very interesting business. Her entrepreneurial story carries tips and inspiration, especially for anyone making a big change that necessitates a new message. Andie Cohen-Healy spent many years in Chicago…
Continue reading 34: Andie Cohen-Healy: A Fine Feathered Business
In this episode of The Manage Your Message Podcast, host Jim Karrh shares a recent experience as a guest on the International Bottled Water Association’s “H2O In the Know” podcast. The questions Jim addressed are relevant to any “high-touch” business that needs to make the most of customer interactions—from the sales team or call center…
Continue reading 33: Jim as Guest: Everyday Business Conversations
This episode of The Manage Your Message Podcast features an interview with David Avrin, author of the book Why Customers Leave (And How to Win Them Back). David Avrin is known for speaking to business owners and executives, HR leaders, and entrepreneurs about customer experience and marketing. David felt that he was successful in attracting…
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Mark Schaefer—a consultant, speaker, and multi-bestselling author. Mark is also co-host of the popular podcast The Marketing Companion, and author of the new book Marketing Rebellion: The Most Human Company Wins. Jim and Mark started with a question on the genesis…
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Chris Duke, founder and owner of Anna’s Gourmet Goodies. Chris’s business story is so real and compelling that Jim included it in his upcoming book, The Science of Customer Connections: Manage Your Message to Grow Your Business. Chris did not set…
Continue reading 30: Chris Duke: The Practical Value of Storytelling
On this episode of The Manage Your Message Podcast host Jim Karrh speaks with Shelly Loftin, Senior Vice President for Retail Banking, Payments, and Lending at the American Bankers Association. Shelly is a rising star in the banking world; she began working in community banks at age 15. Over time she rose through the ranks…
Continue reading 29: Shelly Loftin: The New Message of Retail Banking