Episode 3: Chip Massey: High-Stakes Conversation Tips from a Hostage Negotiator (Part II)

In this episode of The Manage Your Message Podcast, host Jim Karrh continues his conversation about a very important topic for anyone with important customer or client relationships: navigating high-stakes conversations. This is a continuation of Jim’s discussion with former FBI hostage and crisis negotiator Chip Massey who speaks about the keys to de-escalating tough…

Continue reading Episode 3: Chip Massey: High-Stakes Conversation Tips from a Hostage Negotiator (Part II)

Episode 2: Chip Massey: High-Stakes Conversation Tips from a Hostage Negotiator (Part I)

This episode explores a very important topic for anyone in the business world who has a customer-service oriented role: navigating high-stakes conversations. Host Jim Karrh speaks with former FBI hostage and crisis negotiator Chip Massey about the keys to de-escalating tough situations, building rapport, and establishing trust. While these strategies may at first seem disconnected…

Continue reading Episode 2: Chip Massey: High-Stakes Conversation Tips from a Hostage Negotiator (Part I)

Episode 1: Dorie Clark: How to Position Yourself, Stand Out, and Make Money

In this episode of The Manage Your Message podcast, host Jim Karrh speaks with author, speaker, business coach and fellow entrepreneur Dorie Clark about positioning yourself in business in a way that makes you stand out from the rest and make the money you deserve. Three of the most fundamental questions that business professionals ask…

Continue reading Episode 1: Dorie Clark: How to Position Yourself, Stand Out, and Make Money