54: Liz Kislik: Leadership, Conflict, and Communication

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In this episode host Jim Karrh talks with an expert on leadership communication, conflict, and coaching. Liz Kislik has 30 years of experience as a management consultant, executive coach, and facilitator. She has worked with clients such as American Express, Orvis, the Girl Scouts to family-run businesses – coaching and mentoring from the C-suite to the contact center.

Liz is a frequent contributor to Harvard Business ReviewForbes, and Entrepreneur. Her articles have been included in Harvard Business Press books Guide to Motivating People and Dealing with Difficult People and in the Wall Street Journal’s Morning Download, and she has been interviewed by the Australian Broadcasting Corporation, The MuseEuropean CEO magazine, and The Financial Times Ignites. She spoke at TEDxBaylorSchool on “Why There’s So Much Conflict at Work and What You Can Do to Fix It,” and has served as adjunct faculty at Hofstra University and New York University.

Among the topics that Jim discusses with Liz are:

  • The problems that might be dismissed as “communication issues” which actually are rooted somewhere else
  • Whether it really is possible to “over-communicate”
  • How leaders can gain “a critical mass of participation,” including the development of cohorts
  • How organizations can build a culture of good coaching
  • Liz’s five steps to address the most destructive types of conflict

Links:

Learn more about Liz Kislik, including her Workplace Wisdom Blog and a free Field Guide and checklist to help you identify and resolve interpersonal conflicts in the workplace:

https://lizkislik.com/

Connect with Liz on LinkedIn:

https://www.linkedin.com/in/lizkislik/

Learn more about Jim Karrh’s speaking topics and testimonials:

https://jimkarrh.com/speaking

Check out a sample of Jim’s new book, The Science of Customer Connections: Manage Your Message to Grow Your Business:

https://en.calameo.com/read/005570974156e126cc29e

Follow Jim on Twitter:

https://twitter.com/jimkarrh?lang=en

Connect with Jim on LinkedIn:

https://www.linkedin.com/in/jimkarrh

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